Shipping policy
Nooptix Shipping Policy
At Nooptix, we're committed to delivering your order safely, securely, and on time. This Shipping Policy explains how we process, ship, and deliver your orders, and what to do if something goes wrong along the way.
By placing an order on our website, you agree to the terms outlined below:
1. Order Processing
All orders are processed and dispatched the same day, provided they are placed before 1:00 PM IST on a business day (Monday to Saturday, excluding public holidays).
Orders placed after 1:00 PM IST, or on a Sunday/public holiday, will be processed and dispatched on the next business day.
Once your order is placed, you will receive an order confirmation email. Once it is handed over to our courier partner, you will receive a shippingconfirmation email/SMS containing your tracking details.
Orders are subject to product availability and successful payment verification. In rare cases of stock unavailability, we will notify you and offer a refund, replacement, or the option to wait for restocking.
2. Delivery Timelines
Estimated delivery timelines from the date of dispatch are as follows:
Please note:
|
Region |
Estimated Delivery Time |
|
Metro cities (Delhi NCR, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad) |
3–5 business days |
|
Rest of India |
7–10 business days |
|
Remote/hard-to-reach areas |
May take longer, subject to courier serviceability |
These timelines are estimates, not guarantees, and may be affected by courier delays, weather conditions, regional restrictions, strikes, natural disasters, or other circumstances beyond our control.
Delivery timelines and the number of delivery attempts made are ultimately governed by the policies of our courier/shipping partner for your specific pincode, and may vary accordingly.
Business days exclude Sundays and public holidays.
3. Shipping Charges
We offer free shipping on all orders, anywhere in India, with no minimum order value requirement.
4. Serviceability
We currently ship only within India. While we strive to deliver to every pincode, some remote or restricted locations may not be serviceable by our courier partners. If your address is found to be non-serviceable after you place an order, our team will contact you to either:
Arrange delivery through an alternate courier, or Offer a full refund for the affected order.
5. Order Tracking
Once your order is shipped, you will receive a tracking link via email/SMS to monitor your shipment in real time. If you're unable to access your tracking information or need an update, reach out to us at:
Email: rst.director007@gmail.com
WhatsApp/Phone: 9269438051
6. Cash on Delivery (COD)
COD is available on eligible orders, subject to serviceability at your pincode and courier partner verification.
COD orders may be subject to a verification call/SMS before dispatch to confirm the order. Please keep the exact amount ready at the time of delivery, as our delivery partners may not always carry change.
Nooptix reserves the right to restrict or disable COD for specific pincodes, order values, or customers, at its discretion (e.g. due to repeated failed deliveries or RTO history).
7. Delivery Attempts & Address
AccuracyOur courier partners will make delivery attempts as per their own standard policy for your location (typically multiple attempts before an order is marked undelivered or returned to origin).
Please ensure that your shipping address, pincode, and phone number are complete and accurate at checkout. Nooptix is not liable for delays, non-delivery, or additional charges arising from incorrect or incomplete address details provided by the customer.
If a package is returned to us due to an incorrect address, refused delivery, or repeated failed delivery attempts, we will contact you to arrange re-shipment (additional shipping charges may apply for re-delivery in such cases) or process a refund, minus any non-recoverable shipping costs.
8. Delayed, Lost, or Damaged Shipments
If your order has not arrived within the estimated delivery window, please contact us and we will investigate with our courier partner.
If your package arrives damaged or tampered with, please:
- Avoid accepting the package if visibly damaged at the doorstep (where possible), or
- 2. Contact us within 48 hours of delivery with your order ID and clear photos/videos of the damaged package and product.
In the rare event a shipment is confirmed lost in transit, we will offer a free replacement or a full refund, as per your preference. We are unable to process damage/loss claims reported after 48 hours of delivery, so please inspect your order promptly upon receipt.
9. Order Changes & Cancellations
If you need to change your shipping address or cancel your order, please contact us immediately after placing it. Once an order has been dispatched, we are unable to modify the delivery address or cancel the shipment.
10. Contact Us
For any questions or concerns regarding your shipment, please reach out to our support team:
Email: rst.director007@gmail.com
WhatsApp/Phone: 9269438051
Hours: Mon–Sat, 10 AM – 6 PM IST
Nooptix reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be reflected on this page with an updated